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Jan
Jan
Salesforce AI U-Turn: Regrets After Replacing 4,000 Support Staff with AI in 2025
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Abbie Lara / 4 days
- 0
- 4 min read
Salesforce AI U-Turn: Regrets After Replacing 4,000 Support Staff with AI in 2025 San Francisco, CA – In a striking admission that has rattled the tech industry, Salesforce executives have quietly acknowledged they were “more confident” in generative AI capabilities a year ago than they are now. The company, which dramatically reduced its customer support workforce […]
